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| | Field | Description | | | Result | Returns Passed if the response is polite and respectful, or Failed if it’s not. | | | Reason | Provides a detailed explanation of the evaluation. |

Troubleshooting

If you encounter issues with this evaluation:
  • Politeness standards can vary across cultures and contexts - the evaluation generally uses Western business communication norms
  • Short or technical communications might be neutral rather than explicitly polite
  • This evaluation focuses on the presence of polite elements and absence of impolite ones
  • Consider cultural context when interpreting results, as politeness norms vary globally
  • tone: Provides a broader assessment of communication style beyond just politeness
  • cultural-sensitivity: Evaluates awareness of and respect for diverse cultural norms
  • no-apologies: Specifically checks for unnecessary apologetic language
  • toxicity: Identifies hostile or offensive language (opposite of politeness)